Service Standards

Aspire Defence Services Ltd has a set of Customer Service Standards covering the operation of MoD utility infrastructure networks. The standards provide details of the levels of service that you can expect to receive and they also explain the compensation payments that are available for any occasions when our performance falls outside the specified levels.

To download a copy of your services standards please click on the links.
If you would like to request a printed copy please email MUJVBusinessSupport@MUJV.com